Refund policy

Refund & Return Policy

Last updated: August 29, 2026

Every piece we sell is printed and framed to order — nothing sits in a warehouse. That changes how returns work here, so please read this before you buy.

Short version: if anything is wrong with your order, we fix it free. If you simply change your mind about a design, we can't take it back, because your print was manufactured specifically for your order and cannot be resold.

1. What we always cover — free of charge

The print or canvas arrived damaged, bent, creased or torn
There is a printing defect — wrong colours, blurred image, streaks, misalignment, marks on the paper
You received the wrong size, wrong design or wrong item
Your package was lost in transit or confirmed undeliverable by the carrier
Your package is marked delivered but never arrived (see section 5)

You do not need to ship anything back to us. Please keep the item; sending art prints back costs more than reprinting them.

What we need from you

Email hello@lorvyk.com with:

Your order number
Photos of the item showing the problem
A photo of the shipping box and label, especially if the damage happened in transit

That is all. We do not ask for the item back, and we do not charge a restocking fee. Most claims are resolved within 1–2 business days, and replacements are produced and shipped at no cost to you.

2. What we cannot cover

Change of mind, or the print not matching your décor. Each item is made on demand for your order.
Wrong size ordered. All sizes are listed in inches on every product page, and every design is shown to scale on a wall. Please measure your space before ordering.
Colour differences between your screen and the printed piece. Screens emit light; paper reflects it. Deep blues and metallic golds in particular read differently on a phone than on matte art paper. Slight variation is normal and is not a defect.
An incorrect or incomplete shipping address entered at checkout (see section 4).
Damage caused after delivery — framing, mounting, sunlight, moisture, handling.
Claims made more than 30 days after delivery.

3. Cancelling or changing an order

Orders go into production quickly. Email us at hello@lorvyk.com as soon as possible:

Before production starts (usually within 12 hours of ordering): we cancel and refund in full, or change the size, design or address at no cost.
After production starts: the order can no longer be changed or cancelled, because your item is already being printed.

Always include your order number in the subject line so we can act fast.

4. Wrong address

Carriers deliver to the address you enter at checkout. Please double-check it.

If the package is returned to our print facility because of an incorrect or incomplete address, we will contact you and reship it once you cover the reshipment cost.
If the package is delivered to the wrong address you provided, we cannot recover it and cannot issue a refund.
If we made the address error, we reship immediately at our expense.

5. Lost, stolen or "delivered but missing" packages

If tracking has not moved for 7 business days, or shows delivered but nothing arrived:

Check with everyone in your household and with your building manager or front desk.
Look around the property — carriers leave flat parcels behind gates, in mailrooms and with neighbours.
Wait 48 hours after the "delivered" scan; packages marked delivered early frequently arrive the next day.

If it still has not appeared, email us. We open a carrier investigation and, in the meantime, reprint and reship your order free of charge. We do not leave customers holding a lost parcel while a carrier investigates.

6. Refunds — how and when

Approved refunds are issued to the original payment method. Once we process the refund:

We notify you by email the same day.
Your bank or card issuer typically posts the funds within 5–10 business days. That timing is controlled by them, not by us.
Original shipping is refunded in full — shipping is included in our prices, so a full refund means the full amount you paid.

If more than 10 business days have passed since our confirmation email and you still see nothing, contact your bank first, then email us and we will send you the refund reference.

7. Sale items and discount codes

Items bought on sale, in a bundle or with a discount code are covered by this policy exactly like full-price items. A refund returns the amount actually paid.

If one print from a 3-print set is defective, we replace that print — you keep the rest of the set.

8. Gifts

If your order was shipped as a gift and arrives damaged or defective, the recipient can contact us directly with the order number or the name and address it was sent to. We will handle the replacement without notifying the buyer.

9. Customers in the European Union and the United Kingdom

In addition to everything above, if you are a consumer resident in the EU or the UK you have the statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason.

To withdraw, send a clear statement before the 14 days expire to hello@lorvyk.com, by telephone on +34 613459039, or by post to Martin Consuegra Martinez, Calle Santa Ana 17 Esc 4 1H Murcia 30012, Spain — or use the withdrawal function on our website. You may use the model withdrawal form, but you are not required to.
Return the item to the address we give you within 14 days of telling us. You bear the direct cost of return shipping.
We refund all payments received, including standard delivery costs, within 14 days of receiving the returned item or proof that you sent it, using the same payment method you used.
You are liable for any diminished value of the item resulting from handling beyond what is necessary to establish its nature and characteristics.

This statutory right is separate from, and additional to, your legal guarantee of conformity. Nothing in this policy limits the rights you have under the law of your country of residence.

10. Contact

Lorvyk Atlas Email: hello@lorvyk.com Returns and claims address: Lorvyk Atlas — Calle Santa Ana 17 Esc 4 1H Murcia 30012, Spain We reply to every email within 24–48 hours, Monday to Friday.

Please do not ship any item back before contacting us — unauthorised returns cannot be tracked, credited or refunded.

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