Shipping policy
Shipping Policy
Last updated: August 29, 2026
1. Free shipping on every order
Shipping is free on all orders, with no minimum. The cost is already built into our prices, so the number you see at checkout is the number you pay. No shipping surcharges, no handling fees, no surprises on the final screen.
2. Where we ship
We ship to all 50 U.S. states, the District of Columbia and U.S. territories.
- P.O. boxes: accepted for rolled prints. Canvases ship by carriers that cannot always deliver to a P.O. box — please give us a street address for canvas orders.
- APO/FPO/DPO: accepted. Delivery takes longer and tracking stops once the parcel enters the military mail system.
- Outside the U.S.: we currently ship within the United States only.
3. Where your order is printed
Your art is printed and packed in the United States — at production facilities in Dallas, Texas and Charlotte, North Carolina — and ships domestically. That means no customs, no import duties and no border delays for U.S. customers.
We are a small studio based in Spain; our designs are made here and produced in the U.S. so your order arrives fast.
4. How long it takes
Every item is made to order, so the total time has two parts: production, then transit.
| STAGE | TIME |
|---|---|
| Order processing and production | 2–5 business days |
| Transit within the U.S. | 3–8 business days |
| Typical total | 7–10 business days |
Peak season (November 1 – December 31): allow 10–14 business days. Volumes across the industry multiply in the run-up to the holidays and carriers slow down.
Business days are Monday to Friday, excluding U.S. public holidays. Orders placed on a weekend or holiday begin processing the next business day.
Large canvases (24 × 36 in) are built on a wooden frame and usually take 1–2 extra days in production.
If your order contains several items, they may be produced at different speeds and arrive in separate packages on different days. You are never charged extra for this.
5. Tracking
You will get two emails:
- Order confirmation, immediately after checkout.
- Shipping confirmation with a tracking number, as soon as your parcel leaves the print facility.
Tracking can take 24–48 hours to show its first scan. A tracking number that shows "label created" simply means the parcel is packed and waiting for carrier pickup.
If you did not receive either email, check your spam folder and any "Promotions" tab, then email us at hello@lorvyk.com.
6. How your art is packed
- Prints (12 × 18 in and 20 × 30 in): rolled and shipped in a rigid kraft tube, or flat in a stiffened mailer, depending on size.
- Canvases: stretched over a wooden frame, corner-protected and boxed.
Rolled prints may show a slight curl when unrolled. Lay the print flat under a few books overnight, or place it straight into a frame, and it settles.
7. Delivery problems
- No movement for 7 business days, or tracking says delivered and nothing arrived: see our Refund & Return Policy — we open a carrier claim and reprint your order free of charge.
- Damaged in transit: photograph the item and the box and email us within 30 days of delivery. Free replacement.
- Wrong address: carriers deliver to the address entered at checkout. If a parcel is returned to the facility as undeliverable, we contact you and reship once the reshipment cost is covered.
Once a parcel is handed to the carrier, delivery timing is in their hands. We cannot control weather, carrier backlogs, customs or local delivery delays, but we do chase every problem on your behalf — email us and we will handle it.
8. International orders (if enabled)
Where international shipping is offered at checkout:
- Delivery typically takes 10–20 business days.
- Any import duties, taxes or customs fees are the responsibility of the recipient and are charged by your country's customs authority, not by us. We cannot estimate them in advance and cannot refund them.
- If a parcel is refused or abandoned at customs, we cannot issue a refund.
9. Sales tax
Prices are shown in U.S. dollars. Applicable state and local sales tax, where we are required to collect it, is calculated and shown at checkout before you pay.
10. Contact
Lorvyk Atlas · hello@lorvyk.com · replies within 24–48 hours, Monday to Friday. Mailing address: Lorvyk Atlas — Calle Santa Ana 17 Esc 4 1H Murcia 30012, Spain (please do not send returns here without contacting us first).